Privacy Policy
(Status: March 24th, 2021)
HG LAB TRUCK GmbH, Hauptstrasse 21, 6365 Kirchberg in Tirol, is responsible for the operation of this website. You can also contact us by email at office@lab-truck.com or by phone at +43 720 906 700.
We take the protection of your personal data very seriously. Your personal data will be treated confidentially and in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR), the Data Protection Act (DSG) and the Telecommunications Act (TKG 2003), as well as this data protection declaration. In the following we will inform you which data we process in the context of your website use and for what purpose this is done.
1. Evaluation of visitor behavior
The analysis of the collected data is usually anonymous and we cannot infer your person from your behavior on this website.
Even while you are currently visiting our website, our web server (the computer on which this website is stored) usually automatically saves data such as:
*the complete Internet address (URL) of the website called up
*browser and browser version (e.g. Chrome 87)
*the operating system used (e.g. Windows 10)
*the address (URL) of the previously visited page
*the host name and the IP address of the device from which access is made
*date and time
in files, the so-called web server log files.
These files are usually stored for two weeks and then automatically deleted.
2. TLS encryption with https
We use HTTPS (the Hypertext Transfer Protocol Secure stands for “secure hypertext transfer protocol”) to transfer data securely on the Internet. This means that the complete transmission of all data from your browser to our web server is secured – nobody can “overhear”.
We have thus introduced an additional security layer and comply with data protection through technology design in accordance with Article 25 (1) GDPR. By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data.
3. Contact form and customer service
If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be processed by us to carry out pre-contractual measures or in the context of contract fulfillment for the purpose of processing the request in accordance with Article 6 (1) (b) GDPR and stored by us in the event of follow-up questions. If you contact our customer service by phone or post, the data you have disclosed will be processed automatically to the extent necessary on the basis of Article 6 Paragraph 1 lit.b) GDPR.
We do not pass on this personal data without your consent, unless this is necessary to fulfill your request. The data will be deleted as soon as they are no longer required for the purposes for which they were collected, provided that there is no legal authorization or obligation to continue processing this data.
4. Newsletter
You have the option of voluntarily registering for our newsletter on the website. For this we need your email address and your consent to receive the newsletter. With your consent to the sending of the newsletter, you also consent to the use of your personal data (email address) for this purpose.
We use the personal data you provide exclusively for sending the newsletter. As part of the newsletter dispatch, your data will be passed on to our technical service providers (contract processors), that is Rackspeed. We contractually oblige our processors to process your data exclusively within the framework of our instructions to fulfill the obligations as well as within the framework of the applicable laws and regulations and not to transfer your data to third parties.
The consent to receive the newsletter can be revoked at any time by clicking the unsubscribe link at the end of each mailing or by sending us the revocation by e-mail to the following address: office@lab-truck.com. Revoking your consent does not affect the legality of the processing carried out on the basis of your consent up to the point of revocation. Your data will be deleted immediately after revocation, unless there are other legal bases for processing.
5. Cookies and web analysis
5.1 Cookies and cookie settings
Cookies are small pieces of text information that our website stores on your device in order to be able to recognize this device.
A distinction is made between two different types of cookies, so-called “session cookies”, which are automatically deleted as soon as you close your browser, and “persistent cookies”, which are stored on your data carrier for a longer period of time (such as to recognize your device the next time you visit).
You can remove or deactivate cookies in your browser settings. After you have deleted cookies, we will ask you again whether you want to allow cookies on our website.
You can also set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are completely deactivated, the functionality of our website may be restricted.
5.2 Required or essential cookies
We use “session cookies”, which are required to assign the entries you make on our website to you for the entire duration of your use of our website (e.g. when placing orders). The setting of these cookies is necessary for the registration and ordering process and is based on Section 96 (3) TKG 2003, as we need to know during the ordering process which user has placed which article in the shopping cart. The required cookies are automatically deleted from your hard drive after you have finished using our website (end of the session).
5.3 Statistics and advertising cookies
If you select “Statistics and advertising cookies” in the cookie settings, cookies from the following third-party providers will be set and information from the cookies will be transmitted to them:
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies that are stored on your computer and that enable your use of the website to be analyzed.
If you consent to the use of Google Analytics (Article 6 Paragraph 1 lit. a) GDPR, Section 96 Paragraph 3 TKG 2003), Google will use this information on our behalf to evaluate your use of the website and to generate reports on website activity and to provide other services related to website activity and internet usage to the website operator. The storage period for the cookies set when using Google Analytics is 26 months. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. Google is certified under the EU-US Privacy Shield and therefore offers appropriate data protection guarantees for the transmission of data to the USA. Further information on your rights under the Privacy Shield can be found at https://www.privacyshield.gov/welcome.
We would like to point out that Google Analytics has been expanded to include the code “gat._anonymizeIp ();” on this website in order to ensure that IP addresses are recorded anonymously (so-called IP masking) in Google Analytics. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases.
You can also access our website without using Google Analytics by not giving your consent in the cookie settings.
Consent can be revoked at any time by e-mail to office@lab-truck.com, so that the processing of your data is no longer permitted from the time you receive your revocation. The legality of the processing of your data up to the point of withdrawal remains unaffected by your withdrawal.
You can find more information on data protection from Google Analytics at www.google.com/policies/privacy/partners/.
Google Tag Manager
Our website uses the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a system that controls which tags (scripts) are executed on our website and when they should be executed. It can be statistical scripts or marketing tags designed for advertising. Such tags and scripts set cookies that collect data from your users in order to create statistics and marketing analyzes.
Facebook pixel
A tracking pixel is a tiny graphic that – if you give your consent – is placed on the website in order to analyze the use of the website for advertising purposes.
If you consent to the use of the Facebook pixel in the cookie settings (Art 6 Para 1 lit a GDPR), the so-called “Facebook pixel” of the social network Facebook is used within our online offer for the purpose of optimizing and operating our online offer economically operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”).
With the help of the Facebook pixel, we can track the actions of users after they have seen or clicked a Facebook advertisement. This enables us to record the effectiveness of Facebook advertisements for statistical purposes and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook. With the help of the Facebook pixel, Facebook is able to determine the visitors of our offer as a target group for the presentation of advertisements, so-called “Facebook ADS”.
Facebook also transmits the collected data to servers in the USA. Facebook is certified under the EU-US Privacy Shield and therefore offers appropriate data protection guarantees for the transmission of personal data to the USA. Further information on your rights under the Privacy Shield can be found at https://www.privacyshield.gov/welcome.
You can also access our website without using Facebook pixels by not giving your consent in the cookie settings. If you consent to the use of the Facebook pixel, we will set a cookie so that we can recognize on your device that you have given your consent to the use of the pixel.
Consent can be revoked at any time by e-mail to onlineshop@hg-pharma.shop, so that the processing of your data is no longer permitted from the time you receive your revocation. The legality of the processing of your data up to the point of withdrawal remains unaffected by your withdrawal.
You can change your cookie settings here at any time:
Cookie settings
6. Online presence in social media
As HG LAB TRUCK GmbH we are represented within social networks and platforms in order to be able to communicate with users, interested parties and customers who are active there. When calling up these networks and platforms, the terms and conditions and the data processing guidelines of the respective operator apply. For more information on the purpose and scope of the data collection and the further processing and use of the data by the providers of these networks as well as your rights and setting options for the protection of your privacy, please refer to the respective data protection regulations.
Unless otherwise stated, we process user data when they communicate with us on social networks and platforms.
Embedded YouTube videos
We embed YouTube videos on our website. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. To protect your personal data when you visit our website, the YouTube videos are not directly integrated, instead a preview image is initially displayed. The actual video content is only activated after you click on the preview image. If you have not previously agreed in the cookie settings, the video will only be loaded by clicking on the preview image and the provider will set a cookie in your browser, which will inform the provider that your browser has accessed the corresponding page of our website even if you do not have a user profile with the provider or are not currently logged in to the provider. This information (including your IP address) is transmitted directly from your browser to a server of the provider (usually in the USA) and stored there. By activating the video, you consent to the transfer of data to the provider (Article 6 (1) (a) GDPR). Google is certified under the EU-US Privacy Shield and therefore offers appropriate data protection guarantees for the transmission of data to the USA. Further information on your rights under the Privacy Shield can be found at https://www.privacyshield.gov/welcome. You can also access our website without using YouTube videos by not giving your consent in the sense described above. Consent can be revoked at any time by e-mail to office@lab-truck.com, so that the processing of your data is no longer permitted from the time you receive your revocation. The legality of the processing of your data up to the point of withdrawal remains unaffected by your withdrawal. Further information on the handling of user data can be found in Google’s data protection declaration at: https://policies.google.com/privacy
7. Other
7.1 Google Maps
This website uses Google Maps to display map information. When using Google Maps, Google also collects, processes and uses data on the use of the maps functions by visitors to the website. You can find more information about data processing by Google in Google’s data protection information at https://www.google.at/intl/de/policies/privacy/. There you can also change your settings in the data protection center so that you can manage and protect your data.
7.2 Google Fonts
We use Google Fonts on our website. These are the “Google fonts” from Google Inc. For the European area, Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services.
You can find more about Google Fonts and other questions at https://developers.google.com/fonts/faq?tid=221141965.
7.3 Google reCAPTCHA
We use Google reCAPTCHA from Google Inc. on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. With Google reCAPTCHA we can determine whether you are really a flesh and blood human and not a robot or some other spam software.
Further information can be found at https://policies.google.com/privacy?hl=de&tid=221141965 and https://developers.google.com/recaptcha/
8. Rights of the data subject
You have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as a right to correction, restriction of processing, objection to data processing and deletion of this data as well as the right to data portability at any time. You can contact us by post or email at office@lab-truck.com.
If you are of the opinion that the processing of your personal data violates data protection law or that your data protection claims have been violated in any other way, you have the right to call the supervisory authority. In Austria, the data protection authority, Barichgasse 40-42, 1030 Vienna, (https://www.dsb.gv.at/) is responsible.